FAQs

How long will it take for me to be delivered?

It takes between 3 to 7 days to receive your package. In an always ecological approach, we create products on demand. You must therefore count the production time (1 to 2 days) then delivery.

I don't like the product, it's defective, the size doesn't suit me.

If your product does not suit you, we invite you to write to us on emotivesav@gmail.com within 14 days of receipt of your order for a refund and return of the item. If you wish to exchange the product, you will have to reorder. Is your product defective? Send us an email to the address mentioned above with a photo of your order, always within 14 days after receipt, we will reimburse you after inspection of your request.

Please note that returns are your responsibility, except in the case of a damaged product.

I ordered an item of clothing and an accessory.

Don't worry if you receive your sweater first and then your hat, this is completely normal. The production of our clothing and accessories takes place in different premises, so you may receive your package in two parts.

How do I find my size?

I invite you to refer to the “Size Guide” page or to read directly the description of the product you want.

Are the products eco-responsible?

Yes ! We are keen to adopt an ecological approach by using recycled and environmentally friendly fabrics certified by the GOTS and Eve Vegan labels. You will not find any plastic in your packages or on your labels, everything is made from recycled cardboard. Who said style couldn't be eco-friendly?

How to make a gift card?

Would you like to offer a gift card to one of your loved ones? Write to us on emotivesav@gmail.com and we will send it to you!

I would like to share my order on social networks.

Don’t hesitate to tag us on Instagram @emot_if! We will be happy to share and see you wear our creations!